If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. We will work with you to guarantee your satisfaction.

Should you wish to return your item, please kindly email us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record). Please be advised that shipping fee and express shipping fee are non-refundable.

Only unused Kleanify Tech product(s) in its original packaging and with all instruction sheets/components in merchantable quality is entitled for returns and exchanges. 

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

Please contact us via contact@getlumlio.com with your order number. Our team will be glad to assist you. We cannot be liable for items lost in transit. Items returned to us without prior notice will not be accepted.

Limitation of Damages

In no event, except to the extent prohibited by applicable law, shall Kleanify Tech be liable for any incidental, special, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use this product or from defects in the product.